TERMS AND CONDITIONS

Effective Date: July 23, 2026
Last Updated: July 23, 2026

These Terms and Conditions (“Terms”) govern your access to and use of the Emerson Pro Services website,
online forms, customer communications, customer portals, estimates, invoice links, payment links, text
messaging program, and related online services.

In these Terms, “Emerson Pro Services,” “Emerson,” “we,” “us,” and “our” refer to Emerson Pro Services and
its applicable affiliated service divisions. “You,” “your,” and “customer” refer to the person or organization
accessing our website, communicating with us, or requesting services.

By using our website, submitting a form, requesting service, communicating with us, or using an online
customer feature, you agree to these Terms and our Privacy Policy.

Website Purpose

The Emerson Pro Services website provides general information about our company and services and
allows customers to:

Request service;
Request an estimate;
Ask questions;
Schedule or request an appointment;
Communicate with our office;
Review estimates;
Approve service options;
Review invoices;
Make payments;
Receive project updates; and
Access related customer-service features.

Website content is provided for general informational purposes and does not, by itself, create a binding
service contract.

2. Service Areas and Availability

Services are subject to:

Geographic availability;
Technician availability;
Scheduling availability;
Project type;
Property conditions;
Required licensing or permits;
Material availability;
Weather;
Service-area restrictions; and
Our acceptance of the requested work.

Submitting a contact form or appointment request does not guarantee that service will be available or
accepted.

An appointment is not confirmed until Emerson Pro Services provides confirmation by telephone, text
message, email, customer portal, or another authorized method.

3. Estimates and Service Agreements

Website descriptions, advertisements, starting prices, promotions, and general price ranges are not final
estimates unless expressly stated otherwise.

A project-specific estimate, proposal, work order, invoice, or service agreement may include:

Customer information;
Service address;
Scope of work;
Selected estimate option;
Materials;
Labor;
Pricing;
Deposits;
Payment schedule;
Warranty;
Project limitations;
Change-order requirements; and
Additional terms.

The project-specific estimate, invoice, proposal, or service agreement controls the actual work to be
performed and the amount to be paid.

If there is a conflict between these website Terms and a signed or electronically approved project-specific
agreement, the project-specific agreement controls for that project.

4. Estimate Accuracy

Estimates are generally based on:

Information provided by the customer;
Photographs or videos;
Visible property conditions;
Available measurements;
Preliminary inspections;
Current material pricing; and
The expected scope of work.

The final price may change if:

Information provided by the customer is incomplete or inaccurate;
Measurements or quantities differ;
Concealed damage is discovered;
Additional labor or materials are required;
Property conditions differ from what was reasonably expected;
Government authorities require additional work;
The customer requests changes; or
The parties approve a change order.

Additional work will be documented and approved as required by the applicable project agreement.

Customer Information

You agree to provide information that is accurate and reasonably complete, including:

Name;
Telephone number;
Email address;
Service address;
Property-access details;
Requested service;
Known property conditions; and
Any authority required to approve the work.

You represent that you own the property or have permission from the owner or another authorized party to
request the applicable service.

You are responsible for promptly notifying us if your contact, appointment, property, or project information
changes.

6. Scheduling

Appointment dates and arrival windows are estimates unless we expressly guarantee a specific time in
writing.

Arrival times may be affected by:

Earlier appointments;
Traffic;
Weather;
Emergency service calls;
Project complexity;
Technician availability;
Material delays; and
Other circumstances outside our reasonable control.

We may contact you to confirm, reschedule, adjust, or cancel an appointment.

You agree to provide reasonable access to the service location at the scheduled time.

Additional charges may apply if:

Access is unavailable;
The appointment is canceled after a technician has been dispatched;
The technician is unable to perform the work because of conditions controlled by the customer;
Incorrect address information was provided; or
A return visit is required for a reason outside our control.

Any applicable trip, cancellation, diagnostic, or service-call fee will be disclosed in the estimate,
appointment confirmation, invoice, or other project communication.

7. Customer Cancellations

You may request cancellation by contacting Emerson Pro Services.

Cancellation rights and charges may depend on:

The type of service;
The stage of the project;
Whether materials have been ordered;
Whether custom materials have been prepared;
Whether permits have been obtained;
Whether labor has been reserved;
Whether a technician has already been dispatched; and
Any cancellation rights required by applicable law

After any legally required cancellation period expires, you may be responsible for:

Work already performed;
Materials ordered or delivered;
Custom or special-order materials;
Permit fees;
Design or administrative work;
Delivery fees;
Restocking fees;
Demobilization costs; and
Other noncancelable commitments.

The applicable estimate, invoice, or service agreement may contain additional cancellation terms.

8. Payments

You agree to pay the amounts stated in the applicable estimate, invoice, work order, payment schedule, or
service agreement.

Payments may be accepted through:

Credit card;
Debit card;
ACH;
Check;
Cash;
Financing provider;
Secure payment link; or
Another authorized method.

Payment processing may be performed by third-party providers.

We do not guarantee that a particular payment method will always be available.

Submitting a payment does not mean the payment has been successfully completed until it is confirmed by
the payment provider and Emerson Pro Services.

9. Payment Links

Payment links are intended only for the customer or authorized payer.

You should not forward a secure payment link to an unauthorized person.

You are responsible for confirming that:

The website domain is associated with Emerson Pro Services or its authorized payment provider;
The invoice information is correct;
The payment amount is correct; and
The payment method belongs to you or you have permission to use it

10. Late Payments

Payment due dates, late-payment charges, collection costs, and work-suspension rights are governed by
the applicable invoice, estimate, proposal, or service agreement.

If a payment is not made when due, Emerson Pro Services may, to the extent permitted by applicable law:

Suspend work;
Postpone appointments;
Stop ordering materials;
Withhold non-emergency warranty service;
Charge a lawful finance charge;
Recover permitted collection costs;
Refer the account for collection;
Pursue available lien rights; and
Exercise other lawful remedies.

11. Financing

Financing may be offered through independent third-party providers.

Financing is subject to:

Application;
Credit review;
Provider approval;
Provider terms;
Interest rates;
Fees; and
Applicable law.

Emerson Pro Services does not guarantee financing approval and does not control the financing provider’s
decisions, rates, fees, or privacy practices

You should review the provider’s agreement before accepting financing.

12. Electronic Records and Signatures

You agree that transactions and communications may be conducted electronically.

Electronic records may include:

Estimates;
Proposals;
Work orders;
Invoices;
Change orders;
Payment authorizations;
Customer approvals;
Terms and conditions;
Notices;
Receipts; and
Signatures.

An electronic signature, checkbox, approval button, email approval, text-message approval, or other
electronic action may be treated as your signature or written approval when it reasonably demonstrates
your intent to approve the applicable record.

You are responsible for reviewing a document before electronically approving it.

You may request a copy of an electronically approved record.

13. Text-Messaging Program

Emerson Pro Services may offer a service-related SMS and MMS messaging program.

By voluntarily opting in, you agree to receive recurring service-related text messages from Emerson Pro
Services at the mobile number you provide.

Types of Text Messages

Messages may include:

Appointment confirmations;
Appointment reminders;
Scheduling updates;
Rescheduling information;
Technician arrival updates;
Technician estimated arrival times;
Running-late notices;
Service updates;
Project updates;
Estimate notifications;
Secure estimate links;
Invoice notifications;
Secure invoice links;
Payment links;
Payment reminders;
Customer-support responses;
Follow-up messages; and
Review requests.

Consent

You may provide consent through:

An optional website checkbox;
A service-request form;
A customer portal;
A documented telephone conversation;
A direct request to communicate by text; or
Another legally permitted opt-in method.

Consent to receive text messages is not a condition of purchasing goods or services.

The website checkbox must not be preselected.

You are responsible for providing a mobile number that you own or are authorized to use.

Message Frequency

Message frequency varies based on your:

Service request;
Appointment activity;
Project activity;
Estimate activity;
Payment activity;
Follow-up needs; and
Communications with us.

Message and Data Rates

Message and data rates may apply according to your wireless service plan.
Emerson Pro Services does not charge a separate fee for receiving text messages, but your wireless carrier
may impose charges.

Opting Out

You may reply:
STOP

to unsubscribe from text messages

Other recognized opt-out keywords may include:

CANCEL
END
QUIT
UNSUBSCRIBE

After opting out, you may receive one confirmation message. We will then stop sending messages to that
number except as legally permitted or after you provide new consent.

Opting out of SMS does not cancel an appointment, contract, invoice, or payment obligation.

You may still receive necessary communications by telephone, email, mail, or another available method.

Help

Reply:
HELP

for assistance.

You may also contact Emerson Pro Services:

By phone at 888-850-5597;
By email at contact@emersonproservices.com; or
Through our website contact page

Carrier Responsibility

Wireless carriers are not responsible for delayed or undelivered messages.

Message delivery may be affected by:

Carrier availability;
Device settings;
Network conditions;
Telephone-number status;
Filtering;
System outages; and
Other circumstances outside our control

Supported Carriers and Devices

The messaging program may not be compatible with every device, carrier, telephone number, or service
plan.

We do not guarantee that every message will be delivered or received

Privacy

Our collection and use of mobile information is governed by our Privacy Policy.

Mobile telephone numbers, SMS consent records, and messaging information will not be sold, rented, or
shared with third parties or affiliates for their own marketing or promotional purposes.

Information may be disclosed to service providers only as reasonably necessary to operate and support the
messaging program.

14. Email Communications

You may receive service-related emails concerning:

Inquiries;
Appointments;
Estimates;
Invoices;
Payments;
Projects;
Warranties;
Customer support; and
Other requested services.

Marketing emails may contain an unsubscribe option.

Opting out of marketing emails will not prevent us from sending necessary transactional, service, payment,
warranty, safety, or legal communications.

15. Telephone Calls and Recording

Telephone calls may be:

Recorded;
Monitored;
Transcribed;
Summarized; or
Reviewed.

These activities may be used for:

Scheduling;
Customer service;
Quality assurance;
Training;
Documentation;
Security;
Fraud prevention;
Dispute resolution; and
Operational improvement.

Where required by law, we will provide notice or obtain consent.

Automated transcripts and summaries may contain errors and should not be treated as guaranteed
verbatim records unless verified against the original recording.

16. Artificial Intelligence and Automation

We may use artificial intelligence and automated tools to assist with:

Call transcription;
Call summarization;
Customer-request organization;
Scheduling support;
Follow-up identification;
Operational review;
Customer-service review;
Estimate preparation;
Fraud prevention;
Quality assurance; and
Internal reporting.

Automated results may be incomplete or inaccurate.

Important pricing, payment, scheduling, customer-service, legal, and project decisions may be reviewed by
authorized personnel.

AI-generated content does not replace a project-specific estimate, professional inspection, signed
agreement, or human review.

Website Accounts and Secure Customer Link

Certain features may be accessible through:

Customer accounts;
Secure estimate links;
Invoice links;
Signature links;
Payment links; or
Customer portal links.

You are responsible for protecting:

Passwords;
Verification codes;
Secure links;
Email accounts;
Mobile devices; and
Other access credentials.

You agree not to:

Share credentials with unauthorized users;
Attempt to access another customer’s information;
Bypass security controls;
Interfere with the website;
Use automated tools to extract protected information; or
Use a customer link for an unauthorized purpose.

Notify Emerson Pro Services promptly if you believe an account or link has been compromised.

18. Acceptable Website Use

You may use our website only for lawful purposes.

You may not:

Submit false or misleading information;
Impersonate another person;
Attempt unauthorized access;
Upload malicious software;
Interfere with website operation;
Scrape or extract protected data;
Circumvent security controls;
Use the website to commit fraud;
Harass employees, technicians, or customers;
Submit unlawful or abusive content;
Copy substantial website content without permission; or
Use our systems in violation of applicable law.

We may restrict or block access when we reasonably believe the website or our systems are being misused.

19. Intellectual Property

Unless otherwise stated, the website and its content are owned by or licensed to Emerson Pro Services.

Protected content may include:

Business names;
Logos;
Service marks;
Text;
Photographs;
Videos;
Graphics;
Website design;
Forms;
Estimate templates;
Software;
Pricing structures; and
Other materials.

You may view and use website content for personal, noncommercial purposes related to requesting or
receiving our services.

You may not reproduce, distribute, modify, sell, publish, or commercially exploit website content without
written permission.

20. Customer-Submitted Content

When you provide photographs, videos, documents, reviews, testimonials, or other content, you represent
that:

You have the right to provide it;
It does not violate another person’s rights;
It is not knowingly false or unlawful; and
It does not contain malicious software.

You grant Emerson Pro Services permission to use submitted content as reasonably necessary to:

Respond to your request;
Prepare an estimate;
Perform services;
Document the project;
Address a complaint;
Administer a warranty;
Maintain records; and
Comply with legal obligations.

Public marketing use of identifiable customer content will require separate permission when appropriate.

21. Third-Party Websites and Services

Our website may link to third-party services, including:

Payment processors;
Financing providers;
Review platforms;
Social media websites;
Mapping services;
Manufacturers;
Business directories; and
Other service providers.

We do not control third-party websites or their:

Content;
Availability;
Security;
Terms;
Privacy practices; or
Business practices.

A link does not necessarily mean that Emerson Pro Services endorses every aspect of the third-party service.

You should review the third party’s terms and privacy policy before using it.

22. Website Content and No Professional Advice

Website content is general information and may not reflect:

The condition of your property;
Applicable building codes;
Required permits;
Engineering requirements;
Manufacturer requirements;
Insurance coverage;
Legal requirements; or
The complete scope of a specific project.

Website content is not legal, engineering, architectural, insurance, tax, environmental, medical, or financial
advice.

You should consult an appropriate licensed professional when specialized advice is required.

23. Photographs and Examples

Project photographs, illustrations, renderings, testimonials, and examples are provided for general
informational purposes.

Actual results may vary based on:

Property conditions;
Materials;
Project scope;
Color;
Texture;
Lighting;
Weather;
Maintenance;
Installation conditions; and
Customer selections.

A photograph or example does not guarantee an identical result.

Promotions

Promotions, coupons, and discounts may be subject to:

Expiration dates;
Geographic limitations;
Service limitations;
Minimum-purchase requirements;
Availability;
New-customer restrictions;
Combination restrictions; and
Other stated conditions.

Unless expressly permitted:

Promotions cannot be combined;
Promotions have no cash value;
Promotions cannot be applied retroactively; and
Promotions may not apply to previously approved work.

We may correct errors in promotional materials as permitted by law.

25. Reviews and Testimonials

Reviews and testimonials represent the individual experiences and opinions of the persons who submitted
them.

Results vary, and a review does not guarantee that every customer will have the same experience or result.

We may respond publicly to reviews while attempting to avoid unnecessary disclosure of private customer
information.

26. Website Availability

We try to maintain an accessible and functional website, but we do not guarantee continuous or error-free
availability.

The website may be interrupted because of:

Maintenance;
Updates;
Hosting issues;
Cybersecurity events;
Internet outages;
Provider failures; or
Circumstances outside our control.

We may modify, suspend, or discontinue a website feature at any time.

27. Disclaimer of Website Warranties

To the maximum extent permitted by law, the website and general online content are provided on an “as is”
and “as available” basis.

We do not guarantee that:

The website will always be available;
Website content will always be error-free;
Every service will be available;
Every estimate request will be accepted;
Every message will be delivered;
Every technical issue will be corrected immediately; or
The website will be free from every security risk.

Project-specific warranties, if any, are governed by the applicable estimate, invoice, warranty document, or
service agreement.

Nothing in this section excludes a warranty or obligation that cannot legally be excluded.

28. Limitation of Liability

To the maximum extent permitted by applicable law, Emerson Pro Services will not be liable for indirect,
incidental, special, exemplary, punitive, or consequential damages arising solely from use of or inability to
use the website or general online services.

This may include:

Lost profits;
Lost business;
Lost data;
Loss of use; or
Business interruption.

This limitation does not apply to liability that cannot legally be limited.

Liability relating to actual services performed is governed by the applicable estimate, invoice, service
agreement, warranty, and applicable law.

29. Indemnification

To the extent permitted by law, you agree to indemnify and hold harmless Emerson Pro Services and its
owners, employees, contractors, and service providers from third-party claims arising from:

Your unlawful misuse of the website;
Information or content you submit without authority;
Your violation of these Terms;
Your infringement of another person’s rights; or
Fraudulent activity performed through your account or device.

This provision does not require you to indemnify Emerson Pro Services for conduct for which
indemnification cannot legally be required.

30. Privacy

Your use of the website and our handling of personal information are governed by the Emerson Pro
Services Privacy Policy.

The Privacy Policy should be linked from this page and from the SMS consent disclosure.

31. Changes to These Terms

We may update these Terms periodically.

When changes are made, we will update the “Last Updated” date at the top of this page.

Material changes may also be communicated through:

A website notice;
Email;
Text message;
Customer portal; or
Another appropriate method.

Changes apply prospectively as permitted by law.

Your continued use of the website after updated Terms become effective indicates acceptance of the
updated Terms.

Changes to a previously signed project agreement require approval as stated in that agreement and are not
automatically made by updating this website page.

32. Governing Law

These Terms are governed by the laws of the State of Texas, without regard to conflict-of-law principles.

Any dispute arising solely from use of the website will be handled in a court of competent jurisdiction in
Texas, unless applicable law requires otherwise.

Project-related disputes are governed by the dispute provisions in the applicable estimate, invoice, service
agreement, or other project-specific agreement.

Severability

If any provision of these Terms is determined to be invalid or unenforceable, that provision will be enforced
to the maximum extent permitted, and the remaining provisions will remain effective.

No Waiver

Our failure to enforce a provision of these Terms does not waive our right to enforce that provision later.

A waiver must be in writing to be effective.

35. Entire Website Agreement

These Terms and the Privacy Policy contain the general agreement governing use of the website and online
services.

They do not replace:

A project-specific estimate;
Invoice;
Work order;
Proposal;
Financing agreement;
Warranty document;
Change order; or
Service agreement.

Those documents contain the controlling terms for the applicable project or transaction.

36. Contact Information

For questions about these Terms, contact:

Emerson Pro Services
16135 Preston Road, Suite 140
Dallas, Texas 75248

Phone: 888-850-5597
Email: contact@emersonproservices.com
Website: Emerson Pro Services website
Contact Form: Emerson Pro Services contact page

For SMS assistance, reply HELP to a text message or contact us using the information above.

To opt out of text messages, reply STOP.