Effective Date: July 23, 2026
Last Updated: July 23, 2026
Emerson Pro Services (“Emerson Pro Services,” “Emerson,” “we,” “us,” or “our”) respects your privacy and is
committed to protecting the personal information entrusted to us.
This Privacy Policy explains how we collect, use, retain, process, disclose, and protect information when you:
- Visit https://emersonproservices.com/
- Submit a contact form or service request
- Request or schedule an appointment
- Request or approve an estimate
- Communicate with us by telephone, text message, email, website chat, or social media
- Receive services from us
- Make a payment
- Use a customer portal or secure customer link
- Interact with our advertisements, social media pages, or online business listings
- Otherwise engage with Emerson Pro Services
This Privacy Policy applies to residential and commercial customers, prospective customers, property
owners, tenants, property managers, vendors, website visitors, and other individuals who interact with us.
By using our website, requesting services, or providing information to us, you acknowledge the practices
described in this Privacy Policy.
1. Information We Collect
We may collect information directly from you, automatically through our website and systems, from
employees and technicians who provide services, and from third parties that support our operations.
1.1 Contact and Identification Information
We may collect:
- First and last name
- Business or company name
- Telephone number
- Mobile telephone number
- Email address
- Service address
- Billing address
- City, state, and ZIP code
- Preferred communication method
- Property ownership or authorization information
- Customer or account identifiers
1.2 Service and Project Information
When you inquire about or receive services, we may collect:
- Type of service requested
- Description of the problem or project
- Property details
- Appointment preferences
- Availability
- Access instructions
- Estimate requests
- Selected estimate options
- Approved scope of work
- Materials and products selected
- Job descriptions
- Work orders
- Project notes
- Service history
- Technician observations
- Inspection results
- Measurements
- Before-and-after photographs
- Videos
- Customer approvals
- Electronic signatures
- Warranty information
- Recommended future work
- Follow-up information
- Complaint or service-resolution information
1.3 Communications
When you communicate with us, we may collect and retain:
- Incoming and outgoing telephone numbers
- Call date and time
- Call duration
- Voicemail messages
- Call recordings
- Call transcripts
- Call summaries
- Text messages
- Multimedia messages
- Email messages
- Website-chat messages
- Social media communications
- Dispatcher notes
- Technician notes
- Customer-service notes
- Appointment and job communications
- Delivery and read-status information
Calls may be recorded or monitored for customer service, scheduling, quality assurance, employee training,
security, documentation, dispute resolution, and operational improvement.
Where notice or consent is required by applicable law, we will provide notice or obtain consent before
recording.
1.4 Information Submitted Through Forms
When you submit a form through our website, we may collect:
- Name
- Phone number
- Email address
- Service address
- Service requested
- Preferred appointment date
- Message or project description
- SMS consent choice
- Consent date and time
- Form page or source
- IP address
- Browser and device information
- Marketing or referral source
1.5 Photographs, Videos, and Documents
You or our personnel may provide or create:
- Property photographs
- Damage photographs
- Inspection photographs
- Before-and-after photographs
- Project videos
- Plans
- Drawings
- Invoices
- Receipts
- Insurance documents
- Warranty documents
- Permits
- Other project-related records
1.6 Payment and Transaction Information
When you make a payment or request financing, we may collect or receive:
- Billing information
- Transaction amount
- Transaction date
- Payment method
- Deposit amount
- Invoice balance
- Payment status
- Refund status
- Payment-provider transaction ID
- Limited payment-card details, such as card type and last four digits
- ACH or bank-payment status
- Financing application status
Complete payment-card or bank information is generally collected and processed by authorized third-party
payment or financing providers.
Emerson Pro Services may not directly store complete payment-card numbers or banking credentials.
1.7 Automatically Collected Website Information
When you visit our website, we and our service providers may automatically collect:
- IP address
- Browser type
- Device type
- Operating system
- Approximate geographic area
- Referring website
- Landing page
- Pages viewed
- Links clicked
- Date and time of visit
- Time spent on pages
- Form interactions
- Advertising identifiers
- Cookie identifiers
- Analytics information
- Campaign or referral information
- Website errors and performance information
1.8 Information From Third Parties
We may receive information from:
- Advertising platforms
- Search engines
- Social media platforms
- Online directories
- Review websites
- Lead-generation services
- Referral partners
- Property managers
- Insurance companies
- Financing providers
- Payment processors
- Contractors and subcontractors
- Publicly available sources
- Customers who refer another person
We use third-party information only for legitimate business purposes and subject to applicable law.
2. How We Use Information
We may use personal information to:
- Respond to inquiries
- Identify the service requested
- Create and manage customer and lead records
- Schedule appointments
- Confirm appointments
- Dispatch technicians
- Provide technician arrival updates and estimated arrival times
- Contact customers about access or scheduling
- Prepare estimates and proposals
- Present service options
- Obtain approvals and signatures
- Perform requested work
- Order materials
- Coordinate employees, technicians, subcontractors, and suppliers
- Prepare and send invoices
- Provide secure estimate, invoice, signature, and payment links
- Process payments
- Send payment reminders
- Administer financing requests
- Manage project updates
- Handle warranties
- Resolve complaints
- Respond to customer questions
- Maintain customer and project histories
- Create follow-up tasks
- Follow up on estimates and service requests
- Send review requests
- Improve scheduling and dispatch
- Improve customer service
- Train and evaluate personnel
- Review service quality
- Detect operational problems
- Identify missed customer-service opportunities
- Prevent fraud and misuse
- Protect our systems and accounts
- Maintain audit records
- Improve our website, CRM, and internal systems
- Measure advertising and marketing performance
- Comply with tax, accounting, insurance, licensing, regulatory, and legal obligations
- Collect amounts owed
- Enforce our agreements
- Establish, exercise, or defend legal claims
- Protect Emerson Pro Services, our customers, workers, and the public
- Complete a business transaction
- Fulfill another purpose disclosed when information is collected
- Fulfill another purpose with your consent
3. SMS and Text Messaging
Emerson Pro Services may send service-related text messages to customers who provide appropriate
consent or directly request communication by text.
3.1 Types of Messages
Messages may include:
- Appointment confirmations
- Appointment reminders
- Scheduling updates
- Rescheduling notices
- Technician arrival notifications
- Technician estimated arrival times
- Running-late notifications
- Service updates
- Project updates
- Requests for access information
- Estimate notifications
- Secure estimate links
- Invoice notifications
- Secure invoice links
- Payment links
- Payment reminders
- Follow-up messages
- Review requests
- Responses to customer questions
- Customer-support communications
3.2 Website SMS Opt-In
Customers may opt in through our contact page:
https://emersonproservices.com/contact/
The website SMS checkbox should be optional and not preselected.
The SMS disclosure should state substantially:
Opt in to Text Updates
By checking this box, I agree to receive recurring service-related text messages from Emerson Pro Services,
including appointment confirmations, scheduling and rescheduling updates, technician ETAs, estimates,
invoices, payment links, service updates, and responses to my inquiries. Message frequency varies.
Message and data rates may apply. Reply STOP to opt out or HELP for assistance. Consent is not a condition
of purchase. View our Privacy Policy and SMS Terms and Conditions.
3.3 Other Methods of Consent
Customers may also provide SMS consent:
- Verbally while requesting or scheduling service
- Through an electronic estimate or customer portal
- By directly requesting that our personnel communicate by text
- Through another documented consent process permitted by applicable law
When consent is provided verbally, our personnel may document the date, time, telephone number,
method, and purpose of consent in our CRM.
3.4 Voluntary Consent
Consent to receive text messages is not a condition of purchasing goods or services.
A customer may request service without agreeing to receive recurring text messages.
3.5 Message Frequency and Carrier Charges
Message frequency varies based on:
- Customer inquiries
- Appointment activity
- Project activity
- Estimate activity
- Payment activity
- Customer responses
- Follow-up needs
Message and data rates may apply according to the customer’s mobile service plan.
Wireless carriers are not liable for delayed or undelivered messages.
3.6 Opting Out
Customers may reply:
STOP
to opt out of text messages.
Other supported opt-out keywords may include:
- CANCEL
- END
- QUIT
- UNSUBSCRIBE
After an opt-out request, we may send one confirmation message. We will then stop sending messages to
that number except as legally permitted or after the customer provides new consent.
3.7 Help
Customers may reply:
HELP
for assistance.
Customers may also contact us at:
- Phone: 888-850-5597
- Email: contact@emersonproservices.com
- Contact form: https://emersonproservices.com/contact/
3.8 Mobile Information and Consent Records
Mobile information includes:
- Mobile telephone numbers
- SMS consent records
- Opt-in records
- Opt-out records
- Messaging history
- Message-delivery status
- Message content
Mobile information will not be sold, rented, or shared with third parties or affiliates for their own marketing
or promotional purposes.
SMS consent is specific to Emerson Pro Services and will not be transferred to third parties for their
independent marketing.
We may disclose mobile information to service providers that help us operate our messaging program,
including:
- Telecommunications carriers
- SMS and messaging providers
- CRM providers
- Customer-service providers
- Cloud-hosting providers
- Technical-support providers
These providers may use the information only as reasonably necessary to provide services to Emerson Pro
Services.
4. Email Communications
We may send emails relating to:
- Customer inquiries
- Appointments
- Estimates
- Invoices
- Payments
- Project updates
- Service updates
- Warranty matters
- Customer support
- Reviews
- Promotions
- Company announcements
Transactional and service-related emails may be sent when reasonably necessary to provide requested
services or administer a customer relationship.
Marketing emails may include an unsubscribe link.
Opting out of marketing emails will not prevent necessary service, transactional, payment, safety, warranty,
legal, or account communications.
5. Call Recording and Monitoring
Calls may be recorded, monitored, transcribed, or summarized for:
- Customer service
- Appointment scheduling
- Quality assurance
- Training
- Documentation
- Fraud prevention
- Dispute resolution
- Performance improvement
- Operational analysis
Recordings, transcripts, and summaries may be stored in our CRM or systems operated by our service
providers.
Automated transcripts and summaries may contain errors. The original recording, when available, may be
used to clarify disputed content.
We will provide notice or obtain consent when required by applicable law.
6. Artificial Intelligence and Automated Tools
Emerson Pro Services may use artificial intelligence, transcription, automation, and analytical tools to
support business operations.
These tools may be used to:
- Transcribe calls
- Summarize calls
- Organize customer requests
- Review customer communications
- Identify follow-up needs
- Assist with scheduling and dispatch
- Identify possible missed booking opportunities
- Review service quality
- Identify incomplete CRM records
- Suggest customer-service improvements
- Review estimates and job activity
- Detect possible payment or operational risks
- Support internal reporting
- Assist with employee training
- Improve business processes
Automated tools may produce incomplete, incorrect, or misleading results.
Important customer, scheduling, pricing, payment, employment, disciplinary, legal, and service decisions
should be reviewed by authorized personnel when appropriate.
We do not authorize AI tools to independently:
- Charge customers
- Approve financing
- Sign agreements
- Issue refunds
- Create binding price commitments
- Make final legal decisions
- Make final employment or disciplinary decisions
- Contact customers without an authorized workflow
Information may be processed by AI or automation service providers only as reasonably necessary to
provide their services and subject to applicable contractual and security requirements.
7. Cookies and Similar Technologies
Our website may use:
- Cookies
- Pixels
- Tags
- Local storage
- Analytics tools
- Advertising identifiers
- Session technologies
- Similar tracking technologies
These technologies may help us:
Operate the website
Remember preferences
Maintain security
Understand website traffic
Measure form submissions
Improve performance
Identify technical errors
Understand how customers find us
Measure advertising campaigns
Prevent fraud and misuse
Provide relevant advertising
You may configure your browser to block or delete cookies.
Some website features may not function correctly if cookies are disabled.
8. Analytics and Advertising
We may use analytics, advertising, call-tracking, and website-measurement providers to understand:
- How visitors use our website
- Which advertisements lead to calls or service requests
- Which pages are most useful
- Whether forms function correctly
- How advertising campaigns perform
These providers may collect information through cookies, pixels, phone-number tracking, and similar
technologies.
Depending on applicable law, you may be able to manage certain advertising or analytics technologies
through:
- Browser settings
- Cookie controls
- Device privacy settings
- Advertising-industry opt-out tools
- Website consent controls
9. Sale of Personal Data and Targeted Advertising
Emerson Pro Services does not sell personal data for monetary consideration.
We may use advertising and analytics providers to measure advertising performance and understand how
customers find us.
Depending on how applicable law defines “sale,” “sharing,” or “targeted advertising,” certain online
advertising activities may be subject to consumer opt-out rights.
Where legally required, we will provide an appropriate method for consumers to exercise those rights.
We do not use or disclose mobile telephone numbers, SMS consent records, or private text-message
content for third-party or affiliate marketing.
10. How We Disclose Information
We may disclose personal information to service providers and other parties when reasonably necessary for
legitimate business purposes.
These parties may include:
- Website-hosting providers
- CRM providers
- Scheduling and dispatch providers
- Phone providers
- SMS providers
- Email providers
- Cloud-storage providers
- Payment processors
- Financing providers selected by the customer
- Analytics providers
- Advertising providers
- Call-tracking providers
- Customer-support providers
- IT and cybersecurity providers
- Employees
- Technicians
- Project managers
- Independent contractors
- Subcontractors
- Material suppliers
- Delivery providers
- Accountants
- Insurers
- Attorneys
- Collection providers
- Professional advisers
These parties should receive only the information reasonably necessary to perform the applicable service.
11. Employees, Technicians, and Subcontractors
Customer information may be made available to authorized office personnel, dispatchers, technicians,
project managers, contractors, and subcontractors when reasonably necessary to:
- Contact the customer
- Schedule service
- Travel to the service address
- Understand the requested work
- Prepare estimates
- Perform inspections
- Complete the work
- Document the project
- Collect authorized payment
- Address a complaint
- Provide warranty service
Access should be limited according to role and legitimate business need.
Technicians and subcontractors are not authorized to use customer information for unrelated personal
purposes or independent marketing.
13. Service-Provider Safeguards
If Emerson Pro Services is involved in a:
- Merger
- Acquisition
- Financing
- Restructuring
- Reorganization
- Sale of assets
- Sale of a business division
- Transfer of business operations
personal information may be disclosed or transferred as part of that transaction, subject to applicable law.
The receiving party may use the information in accordance with this Privacy Policy or a replacement policy
communicated as required by law.
SMS consent records will not be transferred for unrelated third-party marketing.
14. Legal, Safety, and Collection Disclosures
We may disclose information when reasonably necessary to:
- Comply with applicable law
- Respond to a subpoena
- Respond to a court order
- Respond to a government or regulatory request
- Enforce our agreements
- Collect unpaid balances
- File or enforce lawful lien rights
- Investigate fraud
- Investigate security incidents
- Protect our systems
- Protect customers
- Protect employees, technicians, and contractors
- Protect the public
- Establish, exercise, or defend legal claims
15. Identity Verification and Fraud Prevention
We may use reasonable methods to verify the identity or authority of:
- Customers
- Property owners
- Tenants
- Payment cardholders
- Account users
- Signers
- Individuals submitting privacy requests
Verification may include confirming:
- Contact information
- Service address
- Transaction details
- Appointment details
- Account information
- Payment information
- Other information reasonably related to the customer relationship
We may delay or decline a request, transaction, refund, account change, or disclosure when additional
verification is reasonably necessary to:
- Prevent fraud
- Protect personal information
- Protect another person’s rights
- Comply with law
- Confirm Authorization
16. Customer Accounts and Secure Links
If a customer receives access to:
- An online account
- Customer portal
- Estimate link
- Invoice link
- Payment link
- Signature link
- Project link
the customer is responsible for maintaining the confidentiality of the applicable:
- Password
- Access code
- Device
- Email account
- Telephone number
- Secure link
Customers should not forward secure links to unauthorized persons.
Customers should promptly notify us if they believe an account, link, email address, telephone number, or
device has been compromised.
17. Customer Reviews and Public Content
When you voluntarily provide a:
- Review
- Testimonial
- Photograph
- Video
- Comment
- Social media post
- Other content intended for public use
we may use that content on:
- Our website
- Social media pages
- Business listings
- Advertisements
- Printed marketing materials
- Sales presentations
We will obtain appropriate permission before publicly using content that identifies a customer when
required.
Content posted directly to a third-party review or social media platform is also governed by that platform’s
terms and privacy practices.
18. Data Minimization
We seek to collect personal information that is reasonably relevant to our:
- Customer-service needs
- Scheduling needs
- Project needs
- Payment needs
- Warranty needs
- Accounting needs
- Legal obligations
- Security needs
- Operational needs
We encourage customers not to submit unnecessary sensitive information.
Customers should not send the following through ordinary email, text message, or website chat unless
specifically requested through an approved secure method:
- Social Security numbers
- Complete payment-card numbers
- Online-banking credentials
- Passwords
- Medical records
- Government identification documents
- Other highly sensitive information
19. Data Retention
We retain personal information for as long as reasonably necessary to:
- Provide services
- Maintain customer and project histories
- Complete transactions
- Administer warranties
- Respond to complaints
- Resolve disputes
- Maintain accounting and tax records
- Comply with legal obligations
- Prevent fraud
- Maintain security
- Collect unpaid balances
- Enforce agreements
- Protect legal rights
Retention periods may vary depending on the type of information and the reason it was collected.
We may retain certain records after a deletion request when reasonably necessary to:
- Complete a transaction
- Document work performed
- Maintain warranty records
- Maintain tax and accounting records
- Comply with legal obligations
- Prevent fraud
- Maintain opt-out or suppression records
- Resolve disputes
- Establish or defend legal claims
Backup copies, audit logs, archived transaction records, and security records may remain for a longer
period based on our technical and legal requirements.
20. Secure Disposal
When information is no longer reasonably required, we may:
- Delete it
- Anonymize it
- Aggregate it
- Securely destroy it
- Restrict further access
The method used will depend on:
- The type of information
- The system in which it is stored
- Legal requirements
- Technical capabilities
- Business requirements
21. Security
We use reasonable administrative, technical, and physical safeguards designed to protect personal
information based on the nature of the information and the risks involved.
Safeguards may include:
- Encryption in transit
- Secure website connections
- Access controls
- User authentication
- Role-based permissions
- Multifactor authentication
- Limited employee access
- Secure service providers
- Activity logging
- System monitoring
- Backup and recovery procedures
- Employee training
- Vendor oversight
- Account-access reviews
22. Security Limitations
No website, database, cloud platform, telephone system, text-messaging service, email service, payment
system, or internet transmission can be guaranteed to be completely secure.
Accordingly, Emerson Pro Services cannot guarantee that unauthorized access, interception, loss, misuse,
alteration, or disclosure will never occur.
Nothing in this Privacy Policy creates:
- A warranty of absolute security
- A guarantee that a security incident will never occur
- A contractual promise beyond obligations imposed by applicable law
Customers should use caution when transmitting sensitive information electronically.
23. Data Security Incidents
If we discover a security incident involving personal information, we may:
- Investigate the incident
- Contain the incident
- Take remedial action
- Preserve relevant evidence
- Restrict affected access
- Reset credentials
- Notify service providers
- Notify insurers
- Notify legal counsel
- Notify law enforcement
- Notify affected individuals
- Provide notices required by applicable law
The timing and content of any notice will depend on:
- The circumstances
- The information involved
- The risk of harm
- Law-enforcement considerations
- Applicable legal requirements
Nothing in this section requires disclosure of information that would:
- Compromise security
- Interfere with an investigation
- Violate applicable law
- Reveal confidential security procedures
24. Your Privacy Choices
Depending on applicable law and your relationship with Emerson Pro Services, you may request to:
- Access certain personal information
- Correct inaccurate information
- Update contact information
- Request deletion of certain information
- Obtain a portable copy of certain information
- Opt out of marketing emails
- Opt out of text messages
- Ask how information is used
- Ask about certain disclosures
- Appeal certain privacy-request decisions
To submit a request, contact us at:
- Email: contact@emersonproservices.com
- Contact form: https://emersonproservices.com/contact/
Please use the subject or message title:
Privacy Request
We may ask for information reasonably necessary to verify your identity and locate your records.
25. Texas Consumer Privacy Rights
Subject to applicable law and available exemptions, Texas residents may have the right to:
- Confirm whether we process their personal data
- Access personal data we maintain about them
- Correct inaccuracies
- Request deletion of personal data provided by or obtained about them
- Obtain a portable copy of certain personal data
- Opt out of processing for targeted advertising
- Opt out of the sale of personal data
- Opt out of certain profiling
- Appeal a denied privacy request
Emerson Pro Services does not sell personal data for monetary consideration.
To exercise a privacy right, contact:
- contact@emersonproservices.com
- https://emersonproservices.com/contact/
Include “Privacy Request” in the subject line or message.
We may verify your identity before fulfilling a request.
We may deny or limit a request when permitted by law, including when information is reasonably necessary
to:
- Complete a transaction
- Provide requested services
- Maintain warranty records
- Maintain tax or accounting records
- Prevent fraud
- Protect security
- Collect an unpaid balance
- Comply with law
- Establish, exercise, or defend legal claims
- Protect another person’s rights
We will not discriminate against a customer for exercising a legally protected privacy right.
26. Privacy Request Appeals
If we deny a privacy request and applicable law provides an appeal right, you may appeal by emailing:
contact@emersonproservices.com
Use the subject line:
Privacy Request Appeal
Describe the original request and why you believe the decision should be reconsidered.
We will respond within the period required by applicable law.
27. Authorized Agents
Where permitted by law, an authorized agent may submit a privacy request on behalf of another person.
We may require:
- Written authorization
- Proof of the agent’s identity
- Verification of the consumer’s identity
- Direct confirmation from the consumer
We may deny a request when authority cannot be reasonably verified.
28. Do Not Track and Browser Signals
Some browsers offer “Do Not Track” or other privacy-preference signals.
Because there is not one universally accepted technical standard for every signal, our website may not
respond to all browser signals.
Where applicable law requires recognition of a valid universal opt-out mechanism, we will take reasonable
steps to honor it as required.
You may also manage certain tracking through:
- Browser settings
- Cookie controls
- Device settings
- Advertising preference tools
29. Children’s Privacy
Our website and services are intended for adults seeking residential or commercial property services.
We do not knowingly collect personal information directly from children under 13.
If we learn that information from a child under 13 was collected without appropriate authorization, we will
take reasonable steps to delete it.
30. Third-Party Websites and Services
Our website may contain links to third-party services, including:
- Payment providers
- Financing providers
- Review websites
- Social media platforms
- Mapping services
- Business directories
- Product manufacturers
- Insurance providers
We do not control the privacy, security, or data practices of third parties.
Customers should review each third party’s privacy policy before providing information.
31. Payment Providers
Payment processing may be provided by third parties.
Payment-provider practices are governed by their own agreements and privacy policies.
Emerson Pro Services does not control:
- Payment-provider security systems
- Payment authorization decisions
- Card-network decisions
- Bank processing
- Chargeback decisions
32. Financing Providers
If a customer requests financing, information may be submitted directly to a third-party financing provider.
Financing applications, credit decisions, payment terms, and related processing are governed by the
financing provider’s agreements and privacy policy.
Emerson Pro Services does not control the financing provider’s:
- Eligibility decisions
- Credit decisions
- Interest rates
- Approval terms
- Data-handling practices
33. Processing in Other Locations
Our service providers may process or store information in other states or jurisdictions.
By using our services, you understand that information may be processed where Emerson Pro Services or
its providers operate, subject to applicable contractual and legal protections.
34. Changes to This Privacy Policy
We may update this Privacy Policy periodically.
When we make changes, we will update the “Last Updated” date at the top of the page.
Material changes may also be communicated through:
- A website notice
- Text message
- Customer portal
- Another appropriate method
Changes apply as permitted by law.
35. Contact Us
For questions, privacy requests, or concerns, contact:
Emerson Pro Services
16135 Preston Road, Suite 140
Dallas, Texas 75248
Phone: 888-850-5597
Email: contact@emersonproservices.com
Website: https://emersonproservices.com/
Contact Form: https://emersonproservices.com/contact/
For SMS assistance, reply HELP to a message or contact us using the information above.
To opt out of text messages, reply STOP
